L'Observatoire in English
Introduction to the Observatoire
The « Observatoire des métiers des télécommunications » is an organisation created in 2003 by all the trade union organisations and companies from the French Telecommunication Branch in order to supply telecommunication practitioners and managers, human resources managers and trade unionists with a competency framework and studies enabling the understanding and anticipation of competences and skills evolutions.
In 2009, the active members of this organisation are representative of the 5 trade unions of telecommunication workers (CFDT, CFTC, CFE- CGC, CGT, FO) and the UNETEL-RST. The UNETEL-RST groups together the companies in the area of activity of telecommunication in France, it manage collective agreements. The national telecommunication collective agreement was signed on april 26, 2000.
Members of the Observatoire 2009 board are:
- Brigitte DUMONT, UNETEL-RST, President
- Jacques FAURITTE, CFDT, Vice-President
- Jérôme BARBIER, UNETEL-RST
- Laurence BERTHONNEAU, UNETEL-RST General Secretary
- Frédéric CONNAULT, UNETEL-RST
- Cécile GUILLOIS-BOUILLET, UNETEL-RST
- Richard DIDELIN, FO-COM
- Josy DIMEGLIO, CFE-CGC
- Pierre JULLO, CFTC
- Gaëlle URVOAS, CGT
The Observatoire missions
The Observatoire mission is to product and share information providing a clear and branch-wide agreed reference for telecommunication skills and competences in a long-term perspective.
The primary mission is to create and update a stable reference framework for competences and skills which are really specific to the telecommunication companies in France. Its purpose is to provide global competences that can be used and understood by everyone and adapted into different telecommunication business contexts.
The secondary mission is to observe the changes in skills and competences of telecommunication practitioners according to the fast moving developments of the market and its technologies, focusing on relevant trends for all the companies in France.
Because telecommunications companies are adressing new areas of business (on-Demand contents and gaming, new consumption modes and user demands) and facing new technological challenges (high speed broadband access networks), the main purpose of those prospective studies is to provide HR managers and trade unionists with a complete and shared knowledge on critical evolving competences for telecommunication practitioners.
Competency framework and studies
Beyond a simple job profiles nomenclature, the Observatoire releases a complete competency framework based on a very simple structure:
The first dimension is the domain. The Observatoire has identified 4 domains which are 4 singular competences areas :
- The technical domain (« domaine technique ») presents all the competences dedicated to networks and services (from ingeniering, architecture and deployment to delivery).
- The customer domain (« domaine client ») presents all the competences dedicated to sells and products (from marketing development and sell to customer relation service).
- The content domain (« domaine contenus ») presents all the competences dedicated to content distribution (from content acquisition and management to advertising). It covers different areas of business, from TV and VoD to modern forms of Digital Entertainment (gaming).
- The innovation domain (« domaine innovation ») presents all the competences dedicated to research and development.
- For each domain, only the branch core competences are presented. Theses competences are applied to different functions (31 in the technical domain, 27 in the customer domain, 19 in the digital media domain, 8 in the innovation domain).
For each competency the Observatoire gives a complete description of relative skills and knowledges. They are intended to be exhaustive.
The Observatoire also releases full reports of these prospective studies. Contrary to the competency framework, these reports are only available to HR managers and trade union representatives.
Methodology
The Observatoire methodology is rooted on direct participation of all telecommunication practitioners and HR managers facing the changes of technologies, markets and companies structures. For every subject and competences area, experts working groups are established comprising all needed telecommunications practitioners and HR managers, as well as qualification and certification providers if necessary.
Under the guidance of the The Observatoire board, a dedicated project manager is working on workgroup management, reports writing, event and on-Line communication.
In 2009, the Observatoire experts groups have been working on:
- Update of the content domain and all the new competences and skills related to content and digital entertainment distribution.
- Prospective studies on new competences and skills related to managed services and emerging digital home services (the full report will be available in the first quarter of 2010).
